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Customer Support

At Tactician, we are committed to providing support and consulting programs that offer high-value and cost effective options to all of our customers. We understand that support and consulting expertise is critical to our customer’s success. Choose the level of support that matches your needs; exactly the level of support you require – no more, no less.

Standard Technical Support

With the purchase, or annual maintenance renewal of every Tactician Solution, all customers enjoy complimentary Standard Technical Support. Standard Technical Support covers issues or questions related to the technical operation of Tactician software. Standard Technical Support includes: installation help; registration support; documentation issues; licensing questions; and defect identification/reports. Standard Technical Support does not include Premium Support, training or consulting services on how to use Tactician Solutions effectively.

Premium Support

Premium Support is a program designed to provide enhanced support for Tactician solutions and is available for an additional charge to customers who hold a current software license.

Premium Support provides access to Tactician experts who are experienced in assisting organizations meet their goals, objectives and challenges.

Premium Support via telephone or email is provided on a ‘per incident’ basis. It is our highest level of support, and meets customer mission-critical needs by minimizing response and resolution times. Included in Premium Support are all the benefits of Standard Technical Support and the following:

  • Project assessment and guidance
  • Process improvement advice
  • Assistance with data file preparation/uploading
  • Incident and escalation management
  • Critical problem resolution
  • Expedited help for your time sensitive issues

You can reach our support team via:

Email

Phone

    • Call us (978) 475 4475, X4 (8:30AM to 6:00PM Eastern).

The current time at our office is 2:25:36 AM

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